Strong ongoing support is critical to the success of any CRM implementation. StayinFront offers a full range of support services that provide added value and strong industry expertise. Whether you choose StayinFront to manage all of your support services or portions of it, we offer a partnership that maximizes your return on investment.

Training

The StayinFront Training Team delivers custom-written documentation and training courses tailored to each client's needs. With a strong background in sales force automation and customer relationship management, the Training Team prides themselves on translating all areas of StayinFront's software into real-life situations, easing customer understanding and acceptance of the system.

StayinFront's Training Team offers a wide range of services allowing clients to choose options best suited to their needs, both for the initial implementation and for on going education.

Training Methods

Face-to-Face (Classroom) Training

Distance Training

• Instructor-led WebEx Training
• Self-paced Computer Based Training

Training Courses

StayinFront offers an array of user training courses, such as software pilot, rollout, home office, administrative, technical, developer and third-party software trainings.

Each training course comes complete with a variety of custom-designed documentation for each user, including:

User Guides Administrator Guides Quick Reference Cards Manager Tip Sheets Training Exercises Enhances communication across teams Additional Handouts

Please send a copy of the StayinFront Web Training Benchmark Study

Face-to-Face (Classroom) Training
Face-to-face training, also known as classroom style training, involves students sitting in a classroom with a live trainer and facilitators. Face-to-face training is critical because it provides unlimited access to an expert instructor and opportunities for interaction with other participants.

Our trainers possess a blend of education, computer knowledge, business experience and teaching skills, enabling them to motivate and teach users in the most effective manner. Facilitators act as aides for the trainer, continuously walking around the classroom, assisting users who might fall behind, and providing one-on-one guidance for exercise sessions. This team approach allows the trainer to work with limited interruptions, allowing for a successful outcome for all users.

Distance Training
This type of instruction is most commonly used for add-on or refresher training. It allows users to be trained on a topic from the comfort of their own office or home.

Distance training at StayinFront takes place through Instructor-led WebEx Training and Self-paced Computer Based Training.

Instructor-led WebEx Training - Allows users to access an online training course led by an instructor utilizing the online service WebEx. This form of training functions as a virtual classroom where attendees and the instructor can gather to review add-on or refresher material through the WebEx interface and telephone conference.

The WebEx tool also allows users to ask questions, take quizzes, participate in polls and perform other interactive functions. Users can be electronically sent to training computers at StayinFront's home office to practice what they've learned on a training database. This ensures no one is manipulating his or her live data.

*Instructor-led WebEx Training is not to be considered as a replacement for initial trainings.

Self-paced Computer Based Training - Allows users to access self-paced learning courses via the intranet or internet or via a CD-ROM or other fixed medium. These courses take the user through each step of performing certain tasks through a variety of learning methods. Each course also consists of intermittent simulations and interactive exercises, as well as quizzes to see whether users are grasping the material. Each course wraps up with an assessment to fully test their knowledge. All results are tracked in a summary report allowing organizations to track the effectiveness of the course.

*Self-paced Computer Based Training is not to be considered as a replacement for initial trainings.