I think the thing I love most about covering the consumer goods industry is that it’s not a subject you leave on the desk at the end of the day. It’s part of your everyday life. When I’m shopping, I’m working. When I’m trying to decide what to have for dinner, I’m working. When I’m on Amazon desperately looking for a last-minute gift for my wife’s birthday, I’m working. My life informs the job and the job informs my life.

In terms of “meaningful” impact, I wrote a series on migrant farmworkers in Western New York as a newspaper reporter back in the early 1990s that led some municipal organizations to re-examine the conditions under which these people were living. That was a satisfying experience. These days, I’m satisfied whenever industry professionals tell us that our content has helped them solve a problem or better understand an issue. That’s always the goal, so it’s great when we’re able to achieve it.

I feel like I spent 14 years at Path to Purchase Institute preparing for my role at CGT. Over the years, technology increasingly became more important to the marketing organization, for internal efficiency but more importantly for customer management and consumer engagement. One of my last feature articles at Shopper Marketing magazine was a look at how critical product information management had become for success in both of those areas. So I was kind of heading in this direction already. The biggest challenge has been trying to get up to speed on the technical side of the solutions — and I still need a lot of work in that regard.

The accelerated pace of change and the intensified speed of adoption have made this industry incredibly exciting. When Path to Purchase Institute launched in 2003, some of the 10 largest retailers didn’t even have consumer-facing websites. Now, the groceries being purchased on those websites are getting delivered by autonomous vehicles. When I look back, I can’t believe how much has happened.

Consumer control. The pace of change and speed of adoption I mentioned before goes double for consumers, and it’s hard for retailers and product manufacturers to keep pace. Everyone is working very hard right now to personalize the fulfillment process. Next it will be product customization. What comes after that is anybody’s guess.

My 18-year-old daughter drags me to the Goodwill store whenever we visit a new town, so the traditional shopping experience of browsing aisles still has an appeal that I think will endure to some degree. Otherwise, I think we’ll definitely see a continued move toward brick-and-mortar locations as hybrid fulfillment centers, as experience-focused showcases with limited product assortments, and as social or community centers that just happen to sell a few relevant products. And, of course, “the store” ultimately becomes anywhere that someone is holding a smartphone — or whatever device comes next.

Having an 18-year-old daughter who’s still willing to shop with her father.

Listen well and take good notes. Ask a lot of questions and do not be embarrassed saying, “I don’t understand.” And experience what you write about. Visit Amazon Go. Sign up for Loop service. Talk to Alexa. It can be hard to truly understand an industry when you’re not an actual practitioner and only observe what the practitioners do. In this industry, you can at least experience the end result of everything they do. That helps a lot.